wc77 Privacy Policy – How We Handle Your Personal Data

1. Introduction

wc77 ("we", "us", "our") operates the online betting and casino platform accessible at wc77.club (the "Platform"). In the course of providing our services to players in Pakistan and other jurisdictions where our Platform is accessible, wc77 necessarily collects and processes certain personal data about our users.

This Privacy Policy sets out: what personal data we collect and why; how that data is used; with whom we may share it; how long we retain it; the security measures we apply; and the rights you have in relation to your personal data. This Policy should be read in conjunction with the wc77 Terms & Conditions, which govern your use of the Platform generally.

By registering an account on wc77, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not create an account or use the Platform.

2. Personal Data We Collect

wc77 collects personal data through various means during the registration process, your ongoing use of the Platform, and through automated technical mechanisms. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as per your CNIC or other identity document
• Date of birth (used for age verification — 18+ requirement)
• Pakistani mobile number (used as primary account identifier and for OTP verification)
• Username (chosen by you at registration)
• Password (stored in hashed, encrypted form — never in plain text)
• City or region of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

2.2 Verification Documents

• National Identity Card (CNIC) copy or other government-issued ID, where KYC verification is required
• Proof of address documentation, where required
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account in your name)

2.3 Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts (PKR), timestamps, and payment method used
• JazzCash or Easypaisa mobile wallet number (or other payment method identifiers) associated with your transactions
• Bank account details where bank transfer is used

2.4 Betting and Gaming Activity Data

• All bets placed, including sport/market, stake, odds, and settlement outcome
• Casino game sessions, including game type, duration, bets, and results
• Bonus and promotional offer history
• Account balance history

2.5 Technical and Device Data

• IP address at the time of each login and transaction
• Device type, model, and operating system (typically Android for Pakistani mobile users)
• Browser type and version
• Session timestamps and duration
• Pages and features accessed during each session

2.6 Communications Data

• Records of communications with wc77 customer support (live chat transcripts, support ticket content)
• Feedback, complaints, and dispute records

3. How We Use Your Personal Data

wc77 uses the personal data collected for the following purposes:

• Account creation and management: To register your wc77 account, verify your identity and age, and maintain your account in good standing.
• Service delivery: To process bets, settle winnings, operate casino game sessions, and deliver all Platform services you use.
• Payment processing: To process deposits from and withdrawals to your JazzCash, Easypaisa, bank account, or other linked payment method.
• KYC and fraud prevention: To verify your identity documents, detect and investigate suspicious activity, prevent fraud, and comply with anti-money laundering obligations.
• Responsible gaming: To monitor gaming patterns, identify potential problem gambling indicators, enforce deposit limits and self-exclusion requests, and apply responsible gaming tools to your account.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of support we provide.
• Marketing communications: To send you information about wc77 promotions, bonuses, new games, and cricket betting offers where you have consented to receive such communications and do not have active responsible gaming restrictions.
• Platform improvement: To analyse usage patterns, identify bugs, improve the user interface, and develop new features relevant to Pakistani players.
• Legal and regulatory compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and enforce our Terms & Conditions.

4. Legal Basis for Processing

wc77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the betting and casino services you have contracted for by accepting our Terms & Conditions — including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including age verification requirements, anti-money laundering (AML) obligations, and record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming compliance, and service improvement — where our legitimate interests do not override your fundamental rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time by contacting wc77 support.

5. Sharing Your Personal Data

wc77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

5.1 Payment Processors

Your transaction data is shared with payment service providers — including JazzCash, Easypaisa, and banking partners — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.

5.2 Game Software Providers

Technical data (such as session tokens and bet records) is shared with our licensed game software providers (e.g., live casino studios, slot providers) to enable the delivery of their games on the wc77 Platform. These providers are contractually bound to use this data only for service delivery purposes.

5.3 Identity Verification Services

Where KYC verification is required, identity documents and associated data may be shared with third-party identity verification service providers for document authentication purposes.

5.4 Legal and Regulatory Authorities

wc77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in response to a lawful investigative request.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the wc77 business, personal data held by wc77 may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy arrangements applicable to your data.

6. Cookies and Tracking Technologies

wc77 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your account preferences. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how users navigate the Platform — which pages are visited, session durations, and feature usage. This data is aggregated and used to improve the Platform.
• Fraud prevention: Technical identifiers used to detect and prevent automated abuse, multi-accounting, and other fraudulent activity.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the performance of some Platform features.

7. Data Retention

wc77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Account data and transaction records are retained for a minimum of five years from the date of the last transaction, in compliance with applicable financial record-keeping obligations.
• KYC verification documents are retained for the period required by applicable anti-money laundering regulations.
• Customer support communications are retained for up to two years from the date of the interaction.
• Marketing consent records are retained until consent is withdrawn plus a reasonable period thereafter to demonstrate compliance.
• Data held in relation to self-excluded accounts is retained for the duration of the self-exclusion period and for a reasonable period thereafter, to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wc77's internal data disposal procedures.

8. Data Security

wc77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wc77 Platform
• Encrypted storage of passwords using one-way hashing algorithms
• Access controls limiting employee access to personal data to those with a genuine operational need
• OTP-based verification for sensitive account changes, including password resets and withdrawal requests
• Regular security reviews and monitoring of the Platform infrastructure

While wc77 applies robust security measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for using secure internet connections when accessing your wc77 account.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data wc77 holds about you:

• Right of access: You may request a copy of the personal data wc77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal and regulatory retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to processing of your data for direct marketing purposes at any time, and to other processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact wc77 support at the contact details in Section 14. We will respond to verifiable requests within 30 days. We may require you to verify your identity before processing your request.

10. Children and Minors

wc77 does not knowingly collect or process personal data belonging to individuals under the age of 18. The Platform is strictly for adults aged 18 and above. Age verification is conducted at the point of registration and through ongoing KYC processes.

If wc77 becomes aware that personal data has been collected from a minor, that account will be immediately closed and the associated personal data deleted, subject to any legal obligations to retain evidence of the minor's access for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor has accessed wc77 using your device or credentials, please contact wc77 support immediately.

11. Marketing Communications

With your consent, wc77 may send you promotional communications including information about upcoming PSL cricket betting markets, new casino game launches, bonus offers, free bets, and loyalty programme updates. These communications may be delivered via SMS to your registered Pakistani mobile number or via in-platform notifications.

You can opt out of marketing communications at any time by:

• Contacting wc77 support via live chat or email and requesting removal from marketing communications
• Updating your communication preferences in your wc77 account settings

wc77 will not send marketing communications to players who have active responsible gaming restrictions (deposit limits, cool-off periods, or self-exclusion) on their accounts.

12. Third-Party Links and Services

The wc77 Platform may contain links to third-party websites or services (including game provider interfaces and payment gateway pages). wc77 is not responsible for the privacy practices of third-party websites or services. This Privacy Policy applies solely to data collected and processed by wc77 in connection with wc77.club and its associated services. We recommend reviewing the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

wc77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our services. Material changes will be communicated to registered users via their registered mobile number or via a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this document.

Continued use of the wc77 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the Platform and may request account closure.

14. Contact Us

For any queries, requests, or complaints relating to this Privacy Policy or the handling of your personal data by wc77, please contact us:

Email: [email protected]
Live Chat: Available 24/7 from within your wc77 account dashboard.

Data access requests and formal privacy complaints will be acknowledged within 48 hours and resolved within 30 days. For requests involving identity verification, additional time may be required.